Frequently Asked Questions

Purchase & Payment

How do I purchase a script?

Simply browse our store, select the product you want, and click "Add to Cart". Then complete the checkout process through Tebex's secure payment platform. We accept all major payment methods including PayPal, credit cards, and more.

Who processes my payment?

Tebex Limited processes all payments and acts as our Merchant of Record. As a result, Tebex handles all transaction security, tax calculations (VAT/GST), and payment processing.

What payment methods are accepted?

We accept PayPal, Stripe (credit/debit cards), and other payment methods supported by Tebex. Checkout shows the options available in your location.

Delivery & Activation

What is Portal Cfx.re (Keymaster)?

Portal Cfx.re is the official license management system for FiveM scripts and assets. When you purchase a product, Portal Cfx.re automatically assigns the license to your Cfx.re account, allowing you to:

• Download and update your scripts
• Manage which servers can use the script
• View your purchase history
• Access product documentation

How long does delivery take?

Delivery is instant and automatic. Once Tebex confirms your payment, your license key shows up in your Portal Cfx.re account, usually within seconds.

I didn't receive my script, what should I do?

If you don't see your purchase in Portal Cfx.re after a few minutes:

1. Check that you're logged into the correct Cfx.re account
2. Verify your payment was successful (check your Tebex confirmation email)
3. Wait 5-10 minutes for the automatic sync to complete
4. If still not visible, contact us at [email protected] or via Discord with your Transaction ID

Refunds & Returns

Can I get a refund?

No. All sales are final. Due to the instant digital delivery nature of our products and in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply once the script is delivered to your Cfx.re account.

We only consider refunds in exceptional cases, such as critical product defects that we cannot resolve within 72 hours. In that case, you must request the refund within 48 hours of purchase.

How do I request a refund for a legitimate issue?

For any billing or refund requests, you must contact Tebex Support directly:

• Visit: Tebex Customer Support
• Include your Transaction ID from your purchase confirmation email

See our Terms of Sale for complete details.

What happens if I open a chargeback?

DO NOT open a chargeback without contacting Tebex Support first. Unauthorized chargebacks will result in:

• Permanent revocation of all purchased licenses
• Ban from all Thunder Scripts services and Discord
• Your payment information being flagged by Tebex

Installation & Support

How do I install a script?

Each script comes with detailed installation documentation. Generally:

1. Download the script from Portal Cfx.re
2. Extract the files to your FiveM server's resources folder
3. Add the resource to your server.cfg
4. Configure the script according to the documentation
5. Restart your server

Do you provide technical support?

Yes! We provide support for:

• Installation assistance
• Bug fixes and critical errors
• Configuration guidance
• Compatibility updates for FiveM changes

Contact us at [email protected] or join our Discord server for support.

What is NOT covered by support?

We do not provide:

• Custom development or modifications
• Server setup or hosting configuration
• Troubleshooting third-party scripts
• Lua programming training

Technical Questions

Can I use the script on multiple servers?

This depends on the product license. Most scripts come with a single-server license. Check the product description for specific licensing details, and manage which server uses the license from Portal Cfx.re.

Are scripts obfuscated?

We may obfuscate some files to protect intellectual property. However, configuration files are always readable. Attempting to de-obfuscate or reverse engineer protected code violates our Terms of Service and will result in license revocation.

Do you provide updates?

Yes! Updates are free of charge for active license holders. We notify you when an update is available, and you can then download it from Portal Cfx.re.

What frameworks do you support?

Our scripts support popular FiveM frameworks including ESX, QBCore, Qbox, and standalone configurations. Check each product's description for specific compatibility information.